Delivery Information

Fed Ex Shipping

All of our shipping is handled by FedEx.  We send your product directly from our Louisville location within a week of the order being placed. We are a small company with a small staff so orders may be a little slower to get out than is typical.  A tracking number will be emailed to you when the order is sent.

Free Shipping

Free shipping applies to most orders over $150 sent standard ground service within the lower 48 states. Live bees, Starter packages, and all Extractors do not qualify for free shipping.

Package Bees/Queens/Nucs Terms & Conditions

We do not ship honey bees at this time. If you order bees, pick up will be at our Louisville location in Spring. We will be notifying customers via email before that day.

Shipping Estimates

Although we try to be accurate with shipping charges, some circumstances can affect the final cost. If the cost to ship your order is higher than what you were quoted during checkout, we will contact you before we proceed with shipping.

Shipping estimates for our Ground Shipping – Mixed Cart method are only applicable to products in the cart that do not qualify for free shipping. For our free shipping terms and conditions, see the free shipping section on top of the shipping information page.

International Shipping

At this time we do not offer international shipping

Convenient Ways to Pay

Visa, Discover, MasterCard, American Express, or Check by Phone.

Overpayments

Overpayments may be refunded or credited to your account.

Special Orders

Special orders may require a deposit. Please call 502-212-6228 for more information.

Pick-up Orders

A call before you arrive will help us serve you in the fastest manner possible. In most cases, we can have the order ready for you to pick up.

Order Discrepancies

Check all orders immediately upon receipt and contact us within 10 days on any discrepancies.